Refund Policy
Refund Policy
At Top Celebrity Jacket, we strive to provide our customers with high-quality products and excellent customer service. We want you to be completely satisfied with your purchase. However, if you are not satisfied or encounter any issues with your order, we have a refund policy in place to ensure your peace of mind.
Eligibility for Refund:
To be eligible for a refund, you must contact our customer support team within 14 days of receiving the product.
The item must be in its original condition, unworn, and with all tags and labels attached.
Personalized or customized items cannot be refunded unless there is a defect in the product or an error on our part.
Refund Process:
Please contact our customer support team at wecare@topcelebrityjacket.com to initiate the refund process.
Provide your order details, including the order number and reason for the refund request.
Our customer support team will guide you through the return process and provide you with a return address.
Return Shipping:
The customer is responsible for the return shipping costs, unless the return is due to a defect or an error on our part.
We recommend using a trackable shipping service to ensure the safe return of the item.
Refund Options:
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If your refund is approved, we will initiate a refund to your original method of payment.
Please note that it may take some time for the refund to be processed and for the funds to appear in your account, depending on your payment provider.
Non-Refundable Items:
Shipping costs are non-refundable, except in cases where the return is due to a defect or an error on our part.
Gift cards or promotional items cannot be refunded.
Exchange Policy:
If you wish to exchange an item for a different size or style, please contact our customer support team.
The exchange will be subject to product availability.
The customer is responsible for any price differences and return shipping costs associated with the exchange.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately.
Provide detailed information and supporting evidence (e.g., photographs) of the damage or defect.
We will assess the situation and provide further instructions on the return or replacement process.
Free Shipping
We offer free shipping on all orders in US
Easy Returns
We have 30 days return policy
Online Chat Support
Online chat support is available from 09:00 AM To 5:00 PM
Easy Payment
Payments can be done by Visa Card or Debit/Credit Card
