At Top Celebrity Jacket, we strive to provide our customers with high-quality products and excellent customer service. We want you to be completely satisfied with your purchase. However, if you are not satisfied or encounter any issues with your order, we have a refund policy in place to ensure your peace of mind.
The customer is responsible for the return shipping costs, unless the return is due to a defect or an error on our part.
We recommend using a trackable shipping service to ensure the safe return of the item.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If your refund is approved, we will initiate a refund to your original method of payment.
Please note that it may take some time for the refund to be processed and for the funds to appear in your account, depending on your payment provider.
If you wish to exchange an item for a different size or style, please contact our customer support team.
The exchange will be subject to product availability.
The customer is responsible for any price differences and return shipping costs associated with the exchange.
If you receive a damaged or defective item, please contact our customer support team immediately.
Provide detailed information and supporting evidence (e.g., photographs) of the damage or defect.
We will assess the situation and provide further instructions on the return or replacement process.